1. Definitions
For the purposes of these Terms: “we”, “us”, “our” refer to Phexroxxghor; “you”, “your” refer to the visitor or customer; “Product” means any physical good offered on the Website, including without limitation Vitalyra food supplements and related items; “Order request” means information you submit through our forms or checkout flow before we confirm acceptance; “Contract” means the binding sales contract formed in accordance with Section 6; “Consumer” means a natural person acting for purposes outside their trade, business, craft, or profession; “Trader” means a person acting for purposes relating to their trade, business, craft, or profession.
2. Eligibility and capacity
You must be at least eighteen years of age and have legal capacity to enter into contracts in your jurisdiction. Products are intended for adult use as described on labels and product pages. If you order on behalf of an organisation, you represent that you are authorised to bind that organisation.
3. Website access and account
We grant you a limited, revocable, non-exclusive right to access and use the Website for personal, non-commercial browsing and shopping, subject to these Terms. We may introduce user accounts in the future; if we do, additional registration terms will apply. You are responsible for ensuring that your use complies with applicable laws and does not infringe third-party rights.
4. Product information, labelling, and regulatory status
Vitalyra and related items are marketed as food supplements under applicable EU and Swedish food law, not as medicinal products. Descriptions on the Website summarise composition, recommended use, storage, and precautions. The information printed on the product label, leaflet (if any), and batch-specific documentation supplied with your delivery prevails in case of inconsistency with the Website.
Food supplements must not be used as a substitute for a varied and balanced diet or a healthy lifestyle. Keep products out of reach of young children. If you are pregnant, breastfeeding, taking medication, or under medical supervision, consult a qualified health professional before use. We do not provide medical advice through the Website. We do not represent that any Product diagnoses, treats, cures, or prevents any disease.
5. Prices, taxes, and currency
Prices are displayed in euro (€) unless otherwise stated. For consumers in the EU/EEA, prices include value added tax (VAT) or similar consumption taxes where we are required to show tax-inclusive prices. If you are a business customer with valid VAT identification and reverse-charge applies under applicable law, we will confirm tax treatment in writing before invoicing.
We may change prices, discounts, and promotions at any time before you receive a binding order confirmation. Obvious typographical errors or manifestly incorrect prices may be corrected; if you have already paid and we cannot reasonably expect you to have recognised the error, we will offer reconfirmation or refund.
6. Order process and contract formation
Product presentations on the Website constitute an invitation to treat, not an offer. When you submit an order request or complete checkout, you make an offer to purchase. A Contract is formed only when we send you a clear acceptance by email or other durable medium (order confirmation), unless we expressly state a different rule in that message.
We may refuse or cancel an order request for reasons including insufficient stock, inability to deliver to your address, suspected fraud, export or import restrictions, or failure to meet age or identity checks. If we decline after payment authorisation, we will refund any amounts collected without undue delay.
7. Payment
Payment methods available will be shown at checkout and may include card payments and other instruments supported by our payment partners. Payment processing may be performed by licensed payment service providers acting as independent controllers or processors under their terms and privacy notices. You warrant that you are authorised to use the chosen payment method.
Title to goods remains with us until full payment is received, where such retention of title is recognised under applicable law. Invoices and receipts are issued in accordance with accounting rules described in our Privacy Policy.
8. Delivery, passing of risk, and import
Delivery options, estimated timelines, and costs (if any) are communicated during checkout or in the order confirmation. Delivery periods are estimates and begin after acceptance and, where prepayment applies, after authorisation of payment, unless otherwise stated.
Risk of loss or damage passes to you when the goods are delivered to the address you provided or to a carrier access point you selected, in accordance with applicable rules implementing Directive 2011/83/EU on consumer rights. If you order from outside the EU/EEA, you may be responsible for customs duties, import VAT, inspections, or licensing; we are not liable for delays caused by customs authorities.
9. Statutory conformity and remedies (consumers)
If you are a Consumer, you benefit from statutory rights regarding lack of conformity under the Swedish Consumer Sales Act (1990:932) and EU Directive (EU) 2019/771 as implemented. These rights include, where conditions are met, repair, replacement, price reduction, or termination of the Contract, and damages within the limits of law. The legal conformity period and burden of proof rules applicable in your country may vary; we comply with the rules of your place of residence where they are more favourable and mandatory.
10. Right of withdrawal (consumers)
Consumers generally have a fourteen-day right to withdraw from distance contracts without giving reasons under Directive 2011/83/EU. Exceptions apply, including for sealed goods that are not suitable for return due to health protection or hygiene reasons once unsealed, as described in Article 16(m) of that Directive. Full instructions, timelines, and a model withdrawal form appear in our Return Policy.
11. Limitation of liability
To the fullest extent permitted by mandatory law, our total aggregate liability arising out of or in connection with a specific Contract or these Terms is limited to the amount you paid for the relevant Products in that transaction. We are not liable for indirect, incidental, consequential, or punitive damages, loss of profit, loss of goodwill, or loss of data except where such exclusion is void under Swedish or EU consumer law.
Nothing in these Terms limits or excludes liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited or excluded under applicable law. Statutory rights of Consumers remain unaffected.
12. Intellectual property
All content on the Website—including text, graphics, logos, layout, photographs, and software—is owned by us or our licensors and protected by copyright, trade mark, and other intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, or scrape the Website for commercial purposes without our prior written consent, except for temporary copies necessary for browsing and for sharing links to public pages.
13. Acceptable use
You must not use the Website to violate law, transmit malware, attempt unauthorised access to our systems, interfere with security features, harvest personal data of others, submit false orders, or impersonate any person or entity. We may suspend access, cancel orders, and cooperate with authorities if we reasonably suspect misuse.
14. Communications and marketing
We may send transactional messages about your orders and lawful service notices by email or SMS if you provide a number. Direct marketing communications require a lawful basis under the GDPR and the Swedish Marketing Act (2008:486), typically your prior consent or, where permitted, a soft opt-in in the context of a sale of similar products with a clear opt-out opportunity. You may unsubscribe using the link in marketing emails or by contacting us.
15. Force majeure
Neither party is liable for failure or delay in performing obligations (except payment obligations already due) caused by events beyond reasonable control, including natural disasters, war, terrorism, civil unrest, pandemics, fire, strikes, failure of public utilities, embargoes, or regulatory prohibitions affecting ingredients or logistics. The affected party will notify the other without undue delay. If the event continues for more than sixty days, either party may terminate the unfulfilled part of the Contract by written notice.
16. Assignment
You may not assign or transfer your rights under these Terms without our consent. We may assign our rights and obligations to an affiliate or a successor in connection with a merger, acquisition, or sale of assets, provided your statutory rights are not reduced.
17. Governing law and disputes
These Terms are governed by the laws of Sweden, without regard to conflict-of-law rules that would refer to another jurisdiction, subject to mandatory consumer protections of the country where you habitually reside in the EU/EEA.
Disputes may be brought before the general courts of Stockholm, Sweden, or, for Consumers, before the courts of your place of residence where EU regulations or national law so permit. The European Commission publishes information about online dispute resolution for consumers; we are not obliged to participate in any particular ADR scheme but will consider good-faith proposals.
18. Complaints handling
We aim to resolve complaints promptly. Contact us first at contact@phexroxxghor.world with a description of the issue and your order reference. Consumers may also turn to the Swedish National Board for Consumer Disputes (ARN) or equivalent bodies in their country where applicable.
19. Severability and entire agreement
If any provision is held invalid or unenforceable, the remaining provisions remain in full force and are interpreted to achieve the original intent as closely as possible. These Terms, together with the policies linked in the Website footer, constitute the entire agreement between you and us regarding the subject matter they cover, superseding prior contemporaneous communications on the same subject, except for fraud.
20. Language
The authoritative language of these Terms is English. Any translation is provided for convenience; in case of discrepancy, the English version on phexroxxghor.world prevails to the extent permitted by mandatory local law.
21. Changes to these Terms
We may amend these Terms to reflect legal, regulatory, or operational changes. The version published on the Website with the effective date below applies to Contracts concluded after that date. For ongoing subscription-like arrangements (if introduced), material changes will be communicated in advance where required by law.
Effective date: 19 March 2026.